It all started with one simple question.
"Why are some organisations more productive than others?"
This led Niklas Modig and Henrik Kniberg on a quest around the world in search of answers.
Now, decades later, they join forces to scale their findings.
No one owns the definition of Operational Excellence. But, this is how we see it.
A desired state — an equilibrium, where an organisation operates at its maximum potential.
Operational Excellence is an umbrella concept, including Lean, Agile, Design Thinking, Six Sigma, TPS, TQM, etc.
A set of core principles — including transparency, systems thinking, flow efficiency, involvement.